*{box-sizing:border-box;margin:0;padding:0}:root{--bg:#0f1117;--surface:#1a1d27;--surface2:#22263a;--border:#2e3350;--accent:#4f6ef7;--accent2:#7c3aed;--red:#ef4444;--orange:#f97316;--yellow:#eab308;--green:#22c55e;--text:#e2e8f0;--muted:#64748b;--radius:10px}body,html{background:var(--bg);color:var(--text);font-family:Segoe UI,system-ui,sans-serif}.app-shell,body,html{height:100vh;overflow:hidden}.app-shell{display:flex;flex-direction:column}.main{display:grid;flex:1;grid-template-columns:240px 1fr 320px;min-height:0;overflow:hidden}.app-header{background:var(--surface);border-bottom:1px solid var(--border);flex-shrink:0;height:56px;justify-content:space-between;padding:0 24px;z-index:10}.app-header,.logo{align-items:center;display:flex}.logo{font-size:16px;font-weight:700;gap:10px;letter-spacing:.5px}.logo-icon{background:var(--accent);border-radius:8px;font-size:18px;height:32px;justify-content:center;width:32px}.header-right,.logo-icon{align-items:center;display:flex}.header-right{gap:12px}.operator-badge{background:var(--surface2);border:1px solid var(--border);border-radius:20px;font-size:13px;gap:8px;padding:4px 12px 4px 6px}.avatar,.operator-badge{align-items:center;display:flex}.avatar{background:linear-gradient(135deg,var(--accent),var(--accent2));border-radius:50%;color:#fff;font-size:11px;font-weight:700;height:26px;justify-content:center;width:26px}.status-dot{animation:pulse 2s infinite;background:var(--green);border-radius:50%;height:8px;width:8px}.status-dot.offline{animation:none;background:var(--muted)}.status-dot.busy{background:var(--orange)}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.audio-gate{background:var(--bg);cursor:pointer;top:0;right:0;bottom:0;left:0;justify-content:center;position:fixed;z-index:1000}.audio-gate,.audio-gate-box{align-items:center;display:flex}.audio-gate-box{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;gap:12px;padding:48px 56px;text-align:center}.audio-gate-icon{font-size:48px;line-height:1}.audio-gate-title{font-size:22px;font-weight:700;letter-spacing:.5px}.audio-gate-sub{color:var(--muted);font-size:14px}.sidebar{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.sidebar-section{border-bottom:1px solid var(--border);padding:16px}.sidebar-title{color:var(--muted);font-size:11px;font-weight:600;letter-spacing:1px;margin-bottom:12px;text-transform:uppercase}.stats-grid{display:grid;gap:8px;grid-template-columns:1fr 1fr}.stat-card{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius);padding:10px;text-align:center}.stat-value{font-size:24px;font-weight:700;line-height:1}.stat-label{color:var(--muted);font-size:10px;letter-spacing:.5px;margin-top:4px;text-transform:uppercase}.room-info{color:var(--muted);display:flex;flex-direction:column;font-size:12px;gap:6px}.room-name{color:var(--text);font-size:13px;font-weight:600}.change-room-btn{align-self:flex-start;background:none;border:1px solid var(--border);border-radius:6px;color:var(--muted);cursor:pointer;font-size:11px;margin-top:4px;padding:4px 8px;transition:all .15s}.change-room-btn:hover{border-color:var(--accent);color:var(--text)}.locality-list{display:flex;flex-direction:column;gap:4px}.locality-item{align-items:center;border-radius:6px;color:var(--muted);display:flex;font-size:12px;gap:8px;padding:4px 6px}.locality-item.active{background:var(--surface2);color:var(--text)}.locality-dot{background:var(--border);border-radius:50%;flex-shrink:0;height:7px;width:7px}.locality-item.active .locality-dot{background:var(--green)}.queue{display:flex;flex-direction:column;overflow:hidden}.queue-header{align-items:center;background:var(--surface);border-bottom:1px solid var(--border);display:flex;flex-shrink:0;justify-content:space-between;padding:16px 20px}.queue-header h2{font-size:15px;font-weight:600}.queue-filters{background:var(--surface);border-bottom:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;gap:8px;padding:10px 16px}.filter-input{background:var(--surface2);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:13px;padding:6px 10px;width:100%}.filter-row{display:flex;gap:6px}.filter-select{background:var(--surface2);border:1px solid var(--border);border-radius:6px;color:var(--text);cursor:pointer;flex:1;font-size:12px;padding:5px 8px}.filter-tabs{background:var(--surface2);border-radius:8px;display:flex;gap:4px;padding:3px}.tab{background:none;border:none;border-radius:6px;color:var(--muted);cursor:pointer;font-size:12px;font-weight:500;padding:5px 12px;transition:all .15s}.tab.active{background:var(--accent);color:#fff}.tickets-scroll{display:flex;flex:1;flex-direction:column;gap:10px;overflow-y:auto;padding:16px 20px}.ticket{animation:slideIn .3s ease;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;overflow:hidden;padding:14px 16px;position:relative;transition:border-color .15s,transform .1s}@keyframes slideIn{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.ticket:before{bottom:0;content:"";left:0;position:absolute;top:0;width:4px}.ticket.status-open:before{background:var(--red)}.ticket.status-in_progress:before{background:var(--orange)}.ticket.status-closed:before{background:var(--green)}.ticket:hover{border-color:var(--accent);transform:translateY(-1px)}.ticket.selected{background:var(--surface2);border-color:var(--accent)}.ticket.alarming{animation:slideIn .3s ease,alarmGlow .9s ease-in-out infinite;border-color:var(--red)!important}.ticket.alarming.selected{background:#ef44440f!important}@keyframes alarmGlow{0%,to{background:var(--surface);box-shadow:none}50%{background:#ef44440f;box-shadow:0 0 20px 4px #ef444440}}.ticket-top{align-items:center;display:flex;justify-content:space-between;margin-bottom:8px}.ticket-robot{font-size:14px;font-weight:700}.ticket-datetime{color:var(--muted);font-size:11px;margin-bottom:6px}.ticket-error{color:var(--text);font-size:13px;margin-bottom:8px}.ticket-meta{align-items:center;display:flex;flex-wrap:wrap;gap:8px;justify-content:space-between}.badge{border-radius:20px;font-size:11px;font-weight:600;padding:2px 8px}.badge-red{background:#ef444426;border:1px solid rgba(239,68,68,.3);color:#f87171}.badge-orange{background:#f9731626;border:1px solid rgba(249,115,22,.3);color:#fb923c}.badge-green{background:#22c55e26;border:1px solid rgba(34,197,94,.3);color:#4ade80}.badge-blue{background:#4f6ef726;border:1px solid rgba(79,110,247,.3);color:#818cf8}.badge-gray{background:#64748b26;border:1px solid rgba(100,116,139,.3);color:var(--muted)}.badge-alarm{animation:pulse-alarm 1s ease-in-out infinite;background:#ef444440;border:1px solid rgba(239,68,68,.6);color:#f87171;font-weight:700}@keyframes pulse-alarm{0%,to{opacity:1}50%{opacity:.5}}.urgency-timer{font-size:11px;font-variant-numeric:tabular-nums;font-weight:700}.urgency-timer.warning{color:var(--orange)}.urgency-timer.danger{color:var(--red)}.detail-panel{background:var(--surface);border-left:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.detail-empty{align-items:center;color:var(--muted);display:flex;flex:1;flex-direction:column;font-size:14px;gap:12px;justify-content:center}.detail-empty-icon{font-size:40px;opacity:.4}.detail-content{display:flex;flex:1;flex-direction:column;gap:14px;overflow-y:auto;padding:16px}.detail-header{border-bottom:1px solid var(--border);padding-bottom:14px}.detail-robot-name{font-size:18px;font-weight:700;margin-bottom:4px}.detail-zone{color:var(--muted);font-size:12px}.detail-section-title{color:var(--muted);font-size:11px;font-weight:600;letter-spacing:1px;margin-bottom:8px;text-transform:uppercase}.info-row{align-items:center;border-bottom:1px solid rgba(46,51,80,.5);display:flex;font-size:13px;justify-content:space-between;padding:5px 0}.info-label{color:var(--muted)}.info-value{font-weight:500}.detail-uuid{color:var(--muted);cursor:pointer;font-family:monospace;font-size:10px;transition:color .15s;word-break:break-all}.detail-uuid:hover{color:var(--accent)}textarea{background:var(--surface2);border:1px solid var(--border);border-radius:8px;color:var(--text);font-family:inherit;font-size:13px;min-height:80px;padding:10px;resize:vertical;transition:border-color .15s;width:100%}textarea:focus{border-color:var(--accent);outline:none}textarea::-moz-placeholder{color:var(--muted)}textarea::placeholder{color:var(--muted)}.action-row,.resolve-section{display:flex;gap:8px}.resolve-section{flex-direction:column;width:100%}.cat-grid{display:grid;gap:6px;grid-template-columns:1fr 1fr}.cat-btn{background:var(--surface2);border:1px solid var(--border);border-radius:8px;color:var(--text);cursor:pointer;font-size:12px;padding:7px 8px;text-align:center;transition:all .15s}.cat-btn:hover{border-color:var(--accent);color:var(--accent)}.cat-btn.selected{background:#4f6ef726;border-color:var(--accent);color:#818cf8}.observation-input{resize:vertical;width:100%}.observation-display,.observation-input{background:var(--surface2);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:13px;padding:8px 10px}.observation-display{white-space:pre-wrap}.abort-history{display:flex;flex-direction:column;gap:4px}.abort-history-item{align-items:center;background:var(--surface2);border:1px solid var(--border);border-radius:6px;display:flex;flex-wrap:wrap;font-size:12px;gap:4px 8px;padding:5px 8px}.abort-history-time{color:var(--muted);flex-shrink:0}.abort-history-val{color:var(--text);flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.abort-history-age{color:var(--orange);flex-shrink:0;font-size:11px;font-weight:700}.abort-history-obs{color:var(--muted);font-size:11px;font-style:italic;padding-top:2px;width:100%}.claimed-by{background:#4f6ef71a;border:1px solid rgba(79,110,247,.3);border-radius:6px;color:#818cf8;font-size:12px;padding:6px 10px}.btn{align-items:center;border:none;border-radius:8px;cursor:pointer;display:inline-flex;flex:1;font-size:13px;font-weight:600;justify-content:center;padding:9px 16px;text-align:center;text-decoration:none;transition:all .15s}.btn:disabled{cursor:not-allowed;opacity:.5}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover:not(:disabled){background:#3b57f0}.btn-danger{background:#ef444426;border:1px solid rgba(239,68,68,.3);color:#f87171}.btn-danger:hover:not(:disabled){background:#ef444440}.btn-mute{background:#ef44441a;border:1px solid rgba(239,68,68,.3);border-radius:8px;color:#f87171;cursor:pointer;flex:none;font-size:13px;font-weight:600;padding:9px 12px;transition:all .15s}.btn-mute:hover{background:#ef444433}.btn-mute-sm{border-radius:5px;font-size:11px;padding:3px 8px}.header-right-group{align-items:center;display:flex;gap:8px}.btn-success{background:#22c55e26;border:1px solid rgba(34,197,94,.3);color:#4ade80}.btn-success:hover:not(:disabled){background:#22c55e40}.btn-ghost{background:var(--surface2);border:1px solid var(--border);color:var(--text)}.btn-ghost.active,.btn-ghost:hover:not(:disabled){border-color:var(--accent)}.btn-ghost.active{color:var(--accent)}.settings-anchor{position:relative}.settings-panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 8px 24px #0006;display:flex;flex-direction:column;gap:10px;padding:16px;position:absolute;right:0;top:calc(100% + 8px);width:260px;z-index:200}.settings-title{font-weight:700;letter-spacing:1px;text-transform:uppercase}.settings-label,.settings-title{color:var(--muted);font-size:12px}.settings-label{font-weight:600}.settings-volume-row{align-items:center;display:flex;gap:8px}.settings-slider{accent-color:var(--accent);cursor:pointer;flex:1}.settings-muted{color:var(--muted);font-size:11px}.settings-vol-val{color:var(--text);font-size:12px;font-weight:700;min-width:36px;text-align:right}.settings-sound-options{display:grid;gap:6px;grid-template-columns:1fr 1fr}.settings-sound-btn{background:var(--surface2);border:1px solid var(--border);border-radius:6px;color:var(--text);cursor:pointer;font-size:12px;padding:6px 8px;text-align:center;transition:all .15s}.settings-sound-btn:hover{border-color:var(--accent)}.settings-sound-btn.active{background:#4f6ef726;border-color:var(--accent);color:var(--accent);font-weight:600}.toasts{display:flex;flex-direction:column;gap:8px;pointer-events:none;position:fixed;right:16px;top:68px;z-index:1000}.toast{animation:toastIn .3s ease;background:var(--surface2);border:1px solid var(--border);border-left:4px solid var(--red);border-radius:8px;box-shadow:0 4px 20px #0006;font-size:13px;max-width:280px;padding:10px 14px;pointer-events:all}.toast.green{border-left-color:var(--green)}.toast.blue{border-left-color:var(--accent)}.toast.orange{border-left-color:var(--orange)}@keyframes toastIn{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}.toast-title{font-weight:700;margin-bottom:2px}.toast-msg{color:var(--muted);font-size:12px}.loading-overlay{align-items:center;background:var(--bg);color:var(--muted);display:flex;flex-direction:column;font-size:14px;gap:16px;top:0;right:0;bottom:0;left:0;justify-content:center;position:fixed;z-index:9999}.spinner{animation:spin .7s linear infinite;border:3px solid var(--border);border-radius:50%;border-top-color:var(--accent);height:32px;width:32px}@keyframes spin{to{transform:rotate(1turn)}}.empty-queue{color:var(--muted);flex-direction:column;font-size:13px;gap:10px;height:200px}.empty-queue,.modal-overlay{align-items:center;display:flex;justify-content:center}.modal-overlay{background:#0009;top:0;right:0;bottom:0;left:0;position:fixed;z-index:1000}.modal{background:var(--surface);border:1px solid var(--border);border-radius:12px;display:flex;flex-direction:column;gap:16px;padding:24px;width:360px}.modal h3{font-size:16px;font-weight:700}.modal p{color:var(--muted);font-size:13px}.room-list{display:flex;flex-direction:column;gap:6px}.room-btn{background:var(--surface2);border:1px solid var(--border);border-radius:8px;color:var(--text);cursor:pointer;font-size:13px;font-weight:500;padding:12px 14px;text-align:left;transition:all .15s;width:100%}.room-btn:hover{background:#4f6ef714;border-color:var(--accent)}.login-page{align-items:center;background:var(--bg);display:flex;justify-content:center;min-height:100vh}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;display:flex;flex-direction:column;gap:20px;padding:32px;width:380px}.login-card p{color:var(--muted);font-size:14px}.dev-section{border:1px solid var(--border);border-radius:8px;font-size:12px;padding:12px}.dev-section summary{color:var(--muted);cursor:pointer;font-size:12px;margin-bottom:0}.dev-section[open] summary{margin-bottom:10px}.dev-section textarea{font-size:12px;margin-bottom:8px;min-height:60px}.audio-unlock-banner{background:#eab30826;border-bottom:1px solid rgba(234,179,8,.4);color:#fbbf24;cursor:pointer;flex-shrink:0;font-size:12px;font-weight:600;padding:6px 16px;text-align:center;transition:background .15s}.audio-unlock-banner:hover{background:#eab30840}.offline-banner{animation:pulse 1.5s ease-in-out infinite;background:#ef444426;border-bottom:1px solid rgba(239,68,68,.4);color:#f87171;flex-shrink:0;font-size:12px;font-weight:600;padding:6px 16px;text-align:center}.finalize-all-label{align-items:center;color:var(--muted);cursor:pointer;display:flex;font-size:12px;gap:8px;padding:6px 0}.finalize-all-label input[type=checkbox]{accent-color:var(--accent);cursor:pointer}.finalize-all-label:hover{color:var(--text)}.confirm-row{align-items:center;background:#22c55e12;border:1px solid rgba(34,197,94,.25);border-radius:8px;display:flex;gap:8px;padding:8px 10px;width:100%}.confirm-label{color:#4ade80;flex:1;font-size:13px;font-weight:600}.center-col{display:flex;flex-direction:column;min-height:0;overflow:hidden}.center-col-tabs{border-bottom:1px solid var(--border);flex-shrink:0;gap:4px;padding:10px 16px}.center-col-tabs,.history-item{background:var(--surface);display:flex}.history-item{border:1px solid var(--border);border-left:4px solid var(--green);border-radius:var(--radius);cursor:pointer;flex-direction:column;gap:5px;padding:10px 14px;transition:border-color .15s}.history-item.selected,.history-item:hover{border-color:var(--accent)}.history-item.selected{background:var(--surface2)}.history-item-top{align-items:center;display:flex;justify-content:space-between}.history-robot{font-size:13px;font-weight:700}.history-duration{font-size:12px;font-variant-numeric:tabular-nums;font-weight:700}.history-duration.ok{color:var(--green)}.history-duration.warning{color:var(--orange)}.history-duration.danger{color:var(--red)}.history-item-meta{align-items:center;display:flex;flex-wrap:wrap;font-size:11px;gap:6px}.history-error{color:var(--text);flex:1}.history-date{color:var(--muted);flex-shrink:0}.history-item-attendant{align-items:center;display:flex;font-size:11px;gap:5px}.history-attendant-label{color:var(--muted)}.history-attendant-name{color:var(--accent);font-weight:600}.history-attendant-sep{color:var(--border)}.history-observation-small{background:var(--surface2);border:1px solid var(--border);border-radius:4px;color:var(--muted);font-size:11px;padding:4px 6px}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}